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Spa Etiquette

Information & Policies

Spa Information


Age Requirements

Our facilities are open to guests 18 years and older. Ask about teen services.

When to Arrive

We suggest you arrive 10 minutes prior to the appointment.

Late for Appointments

Arriving Late will limit the time of your service. Your treatment will end at the scheduled time to accommodate the next guest's appointment. Appointment will be charged for the scheduled service.

Cancellation Policy

If you need to cancel or reschedule an appointment, Spa Serenity requites a 24 hour notice before the scheduled appointment to avoid a 50% service fee. Full payment for services will be charged if not notified.

Spa Service Request

A spa request form does not guarantee an appointment. It is suggested that requests be made 48 to 72 hours prior to desired date.